Refunds and Returns Policy of Prima Opalina Dance Co.
Effective Date: July 5, 2024
1. Overview
Prima Opalina Dance Co. (“we”, “us”, “our”) strives to ensure your satisfaction with our professional dance instruction and coaching services. This policy outlines our procedures for returns and refunds to provide clarity and transparency to our customers.
2. Eligibility for Returns
2.1. Products Eligible for Return: We offer returns for products purchased directly from PrimaOpalinaDanceCo.com that meet the following criteria:
- Unused and in Original Condition: Products must be unused, undamaged, and in their original packaging.
- Within Return Period: Requests for returns must be made within 30 days of the purchase date.
2.2. Non-eligible Products: The following items are not eligible for return:
- Digital Products: Once accessed or downloaded.
- Customized Services: Including personalized coaching sessions.
3. Initiating a Return
3.1. Contact Us: To initiate a return, please contact our customer service team at [email protected] or by mail at 16175 Via Corto East, Desert Hot Springs, CA 92240. Provide your order number and reason for the return.
3.2. Return Authorization: We will provide you with instructions on how to return the product, including any required forms or documentation.
4. Refunds
4.1. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4.2. Refund Timeframe: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Shipping Costs
5.1. Return Shipping: Customers are responsible for paying the shipping costs for returning the item unless the return is due to our error or a defective product.
5.2. Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
6. Contact Information
For questions or assistance regarding our refunds and returns policy, please contact us at:
- Email: [email protected]
- Address: 16175 Via Corto East, Desert Hot Springs, CA 92240
7. Changes to This Policy
We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
This refunds and returns policy is designed to be fair and straightforward, ensuring a positive experience for customers while protecting the interests of Prima Opalina Dance Co.